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Ethernet Ports suddenly stopped working

Emjayar
First Timer
Message 6 of 6

Hello,

 

Have been using ethernet connection on my Sagemcom TalkTalk FAST 5364-3.T8 since installation back in August last year without any issues at all, but since today I have no connectivity with ethernet, WiFi is working perfectly fine on both 2.4ghz and 5ghz.

 

I do use a pair of powerline adapters and at first I thought they were the issue as they have a tendancy to drop out every now again, however after cycling their power I still do not have any ethernet connectivity.

 

Steps taken so far;

1. Taken powerline adapters out of the loop and connected directly to router each ethernet ports 1 through 4

2. Cycled router power many times.

3. Performed factory reset on router

 

Still no ethernet connectivity.  Is this a common fault?  Could you please advise next steps,  I have updated my profile with relevant account/contact details

 

Router version SG4K10002816t

 

Thanks.

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5 REPLIES 5

Michelle-TalkTalk
Support Team
Message 1 of 6

Hi Emjayar,

 

Thanks for the update 🙂

 

Thanks

 

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Message 2 of 6

@Karl-TalkTalk  The replacement router arrived and the problem is now resolved.  Thanks for your help, appreciate it.

Message 3 of 6

Hi

 

A replacement router is on the way to see if this helps.

 

Thanks  

 

Karl. 

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Message 4 of 6
Ok, thank you.
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Skynet_TX
Community Star
Message 5 of 6

Hi @Emjayar,

 

If a factory reset hasn't fixed it then it is likely to be a fault with the router. The staff here will hopefully be able to respond tomorrow to help.