on 30-12-2020 02:56 PM
Usually once a day the devices connected to the fibre hub via ethernet drop the connection although the wifi continues to work. A reboot fixes the issue. Something I've not experienced before. Any suggestions. Thanks
on 17-03-2021 06:13 AM
Apologies for the delay.
Thanks for your reply. I'm glad to hear that the connection is now stable. In regards to the face plate this is not classed as Openreach maintained equipment, they only maintain the socket up to the test socket.
I can arrange a TalkTalk engineer visit to take a look at the face plate/internal wiring. Would you like me to arrange this?
on 04-03-2021 10:42 AM
The connection hasn't dropped now for 15 days, I'm presuming that there is a fault with the openreach socket. I'm going to continue to use the test socket. Is it possible for openreach to supply a new socket. Thanks.
on 15-02-2021 01:17 PM
on 15-02-2021 12:13 PM
on 08-02-2021 03:33 PM
on 08-02-2021 01:04 PM
Line test is passing but I can see that the connection is dropping
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?
Does your master socket have a Test Socket?
on 04-02-2021 02:33 PM
Had the new router for about a month now, was stable for about 8 days however the issue is still there. Router drops connection and reboots on an almost daily basis. Is there anything that we can try to stabilize the connection, would it be worth reducing the downstream speed a little and see if this helps.
on 05-01-2021 01:01 PM
on 05-01-2021 09:22 AM
on 03-01-2021 02:42 PM
Connection dropped again today after doing the router factory reset. Reconnected after a reboot. Is there any chance of having another router hub sent out so I can at least eliminate the issue. Thanks
on 31-12-2020 12:46 PM
I'm sorry to hear this. Have you tried factory resetting the router using the pin hole reset?
If you have tried this and are still experiencing this issue then we can send a replacement router for testing.