on 28-05-2022 06:54 AM
Hello, so recently I've been experiencing some major download speed cuts. My max download speed was around 13mb/s and now my peak is 5.6mb/s and the speedtests only show 40mb/s as to where it was in the 100+mb/s area. Sometimes the 13mb/s comes back, but now most of the time all I see is the 5.6mb/s peak. I've tried your service centre and it showed the same 40mb/s speedtest. Line test showed that everything was ok. I really hope I'm not getting throttled, because I had the exact same 5.6mb/s download speed peak with you previous contract and I was paying less.
on 30-05-2022 07:00 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 28-05-2022 10:28 AM
Speed tests are not guaranteed, what is the speed at the router? Are these speed tests done over a wired (Ethernet) or wireless connection? Is the device doing the speed test using the internet for anything else at the time?
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