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FTTC low sync rate - Openreach DLM capping line to 10M

paulmatheson
Popular Poster
Message 13 of 13

Hi,

 

The OR DLM is capping my line to 10M due to errors on the line.

Sagecom router plugged directly into master socket (NTE5c).

The automated line test run, when you call, is saying no fault found.

 

Please can someone have a look at my fault.

Thanks

Paul  

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12 REPLIES 12

Message 1 of 13

Hi Paul,

 

Ok, please let us know how your connection compares.

 

Thanks 🙂

 

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Message 2 of 13

Thanks Michelle,

 

I'll move it back out of the test socket and monitor it.

 

Thanks

 

Paul

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Message 3 of 13

Hi Paul,

 

Thanks for the update. I've re-run the line test now which is clear. The connection looks stable for 72hrs and I can't see any errors. Can I just confirm, are you connected wired or wireless when the buffering occurs?

 

Thanks

 

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Message 4 of 13

Hi,

 

The new router has been plugged into the test socket since Wednesday afternoon.

Please can someone check if the discard errors (seen in Siebel) have stopped now.

I'm still getting buffering on Netflix so, I'm guessing they are still there.

 

Thanks

 

Paul

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Message 5 of 13
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Message 6 of 13

Thanks Debbie,

 

I'll update later this week.

 

Paul

Message 7 of 13

Hi Paul

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 8 of 13

Hi Karl,

 

Yes, if you could send another router I can test that to confirm and in the test socket.

 

Beyond that it'll probably need a lift and shift at the dslam. Last time I had an issue it was the port in the dslam (similar symptoms) OR just did a L&S and reset DLM and it's been fine for 6 months.

 

Thanks 

 

Paul

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Message 9 of 13

Hi

 

DLM is still set low and a few errors on the line.  Would you like to try another router to rule out a hardware issue also ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 10 of 13

@paulmatheson you need to connect the router to the test socket with a microfilter to eliminate a fault with the faceplate and any internal wiring connected to the back of it.

 

DLM can take anywhere from a few days to a couple of weeks to restore speeds once a line issue is resolved.

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Message 11 of 13

Hi,

 

I don't have a filter but I have removed the 2 phones for the last 2 days so that only the router is plugged into the NTE5c, still only showing a 10M sync rate.

 

How often does the Openreach DLM re-train?

 

Please can you check for errors on the Openreach site for the last 2 days?

If it's still showing errors, i'll go and buy a filter and retest it.

 

Thanks

 

Paul

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Karl-TalkTalk
Support Team
Message 12 of 13

Hi

 

There are a lot of connection drops and DLM has lowered in response to this.

 

Check the home phone, make sure there is a clear dial tone with no noise on the line.

 

If you have a 'Test Socket' , connect the router direct to this with a filter and see if the connection remains stable so that DLM will increase the line rate.

 

Thanks  

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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