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FULL FIBRE INSTALLATION

Morris37
First Timer
Message 3 of 3

I received 2 texts from City Fibre asking me to confirm installation for 1st April, however, I have not asked for this or had any information about it, so have not replied to the texts. I thought it might have been a scam. At the moment I do not want it, plus I don't want workmen in my house, and anyway that date is inconvenient.

2CityFibre workmen with vans were outside my house yesterday morning doing some work on the pavement.

I have tried to contact City Fibre and TalkTalk to confirm I have not requested it; City Fibre say I have to sort it with TalkTalk as they gave the order to them on 25 March. 

I have done an online chat with a TalkTalk operator who says they have no record of the installation.

I just want confirmation that they are not needing to come into my house at the moment.

 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi,

 

I'm sorry for the delay. Did you manage to get through to the Future Fibre Team?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

I'll let staff know that you were given a date, but have NOT asked for nor accepted an order, @Morris37.

 

Edit: actually, this has already been reported today, so staff are aware.

 

Your thread is in the queue for attention. 

 

Staff reply during business hours Monday-Friday. 

Gliwmaeden2, a fellow customer.