on 02-05-2022 12:00 PM
services for broadband apparently went live on Thursday of last week and still no WiFi.
my devices (iPhones, BT TV and consoles) can see the router and accepts the password, my phone and console state a problem with the dns server. After explaining this on live chat I was able to log in to the router and add addresses for the primary DNS server as the field was before blank, the page accepted and saved these addresses but alas, still no internet.
however, after speaking with TT on the phone this morning, my alleged usage for internet in the 2 days of April that I had my services ‘live’ was 57GB, impossible due to not being able to connect to any device!
Is there somebody, anybody that can assist? All hardware is connected correctly etc.
on 06-05-2022 07:19 AM
on 05-05-2022 04:53 PM
@wild564 that's why a handset and the 17070 test is always useful, especially on new connections and after work has been done on the line.
Hope it gets sorted tomorrow.
on 05-05-2022 04:08 PM
on 03-05-2022 08:50 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 02-05-2022 02:34 PM
OK, as @martswain said earlier it would really help if you could test with a phone to check for any issues on the voice side. Failing that and as you have already contacted customer services I can only suggest that you wait for the support team here to pick this up. Bear in mind that they won't be back online until tomorrow and that they will have a bit of a backlog to catch up with from the holiday period.
on 02-05-2022 02:13 PM
OK, just to confirm: if you remove the faceplate and connect the router at the test socket behind there via the microfilter without the doubler then you still have no connection?
on 02-05-2022 02:11 PM
on 02-05-2022 02:03 PM
I share @martswain's confusion! Is that the master socket i.e. where the phoneline enters the house, or is it an extension socket? When you connected at the test socket was it it there, or elsewhere? Did you dispense with the doubler at that point?
on 02-05-2022 01:38 PM
I have a pre existing double phone line socket which potentially was in this socket before, I have put the micro filter into this double phone socket and there is now not a privacy warning and DNS error when my iphone connects but there is still no internet, when my console connects it still comes up ‘DNS isn’t resolving Xbox Server names’
photo attached of amended setup
on 02-05-2022 01:21 PM
@wild564 what product do you have from TT ?
If the 17070 test comes back with the correct number, then either there is an exchange fault (adsl service), cabinet or wiring fault (Fibre 35/65) or your router is broken.
on 02-05-2022 01:07 PM
filtered socket with DSL and phone line port next to it
i have removed the faceplate and tried the test socket with the same result of no internet
TT say there seems to be no fault between them and my home
if I get a landline to test the phone line and the phone line is working fine, what will this mean?
is there anything else that I can do?
on 02-05-2022 12:53 PM
@wild564 is the service over the phone line with just the router connected to a master socket ?
If so, is it a filtered socket with two outlets, one side for ADSL and the other for a phone ?
Most sockets of that type have a removable faceplate and you can connect to a test socket behind that, you will need to use the supplied microfilter and connect the grey cable to the appropriate side of that.
That will eliminate the faceplate and any internal extensions or other equipment that could could be affecting you.
The flashing sequence you have means your router cannot connect to the fibre cabinet or exchange.
on 02-05-2022 12:42 PM
WiFi black hub, Huawei
no phone going into the line to test this
have tried reset button and turning off for 30 minutes etc.
it looks more like flashing blue/amber but that isn’t an option it seems so would be flashing white/amber
on 02-05-2022 12:19 PM
@wild564 exactly what product do you have ?
If you have a phone line does dialing 17070 get a readback of your allocated number ?
What is the router indicator light showing ?
Have you tried a factory reset of the router ?