on 30-05-2019 03:59 PM
I am having an issue with connecting to my works remote desktop via VPN. When attempting to connect it says "(Failed to get domain name) Could not download the configuration from the server".
My IT department has advised that it is something to do with TalkTalk's broadband / router configuration. My VPN works fine on other wifi networks and all other employees using the same setup have no issues. I am using Watchguard Mobile VPN with SSL.
I have already added my first & last name, broadband phone number & alternative contact number to my profile to enable TalkTalk tie up my forum username to the broadband account.
Its watchguard mobile vpn with ssl
Any advice would be greatly appreciated!
on 11-06-2019 01:17 PM
on 11-06-2019 11:19 AM
Since the new router we seem to be experience drop out and buffering on all devices. All are wireless we do not have any hardwired. Primarily noticed by my son on his games console, he got kicked several times. But also noticed by myself when using devices ie phones, tablets & when watching TV on catchup there was a very apparent initial drop in picture quality. The VPN is working but is best described as "ok". I can work on it but it is lagging enough to cause occasional frustration. I have done some online speed tests & they show anywhere between 30-40 mbps where I note you purport to provide 67mb.
Hopefully this can be cured asap.
on 10-06-2019 06:41 AM
on 07-06-2019 04:41 PM
I received the router yesterday & connected it last night but have not had chance to test the VPN connection yet as had to go out. I will be testing it tonight & will let you know how it goes.
on 07-06-2019 02:31 PM
on 05-06-2019 10:05 AM
on 05-06-2019 09:47 AM
Willing to try anything at this stage just need resolution please.
If you could send your most appropriate/powerful/advanced/best router whatever that may be I'd be grateful. Need to get working!
on 05-06-2019 09:10 AM
on 05-06-2019 08:31 AM
We tested the laptop & connection at MJE1987 house who is my colleague who had the same issue that was sorted out by OCE_Debbie, & it worked fine. I therefore have to come to the conclusion that the problem is with TalkTalk. MJE1987 has the same router (we checked) & the same package. Can you check with Debbie what actually was done?
I'm happy to try another router as long as it is as good as the WiFi hub which is advertised as your best ever but in the interim can you please continue to try to sort this issue.
on 05-06-2019 06:20 AM
on 03-06-2019 10:57 AM
on 03-06-2019 10:19 AM
OK, I've just started the firmware upgrade, should complete in a few minutes
"Obviously the explanation given to MJE is just the firmware update but there may well have been other changes not explained so consider go ahead given to make any changes required."
It looks as though the only thing that was changed was the firmware, so I'm not sure why it's not working for you. Could you please retest when the firmware upgrade has completed and confirm if still not working
on 03-06-2019 10:01 AM
Go ahead Chris, whatever makes it work
Obviously the explanation given to MJE is just the firmware update but there may well have been other changes not explained so consider go ahead given to make any changes required.
on 03-06-2019 09:32 AM
Your colleague router has the same firmware that your router had prior to me changing it on Friday. I'd like to change it back to the previous firmware, is it OK to do this now?
on 03-06-2019 08:38 AM
We can try changing the router of course but will note that I have your new WiFi hub that my colleague here who had the same issues also has and that was resolved remotely with a firmware update.
I don't know if you are able to look at the colleagues (MJE1987) account & see what the resolution there was, that may help.
on 03-06-2019 08:27 AM