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Fast fibre speed boost not much of a boost

Rickyr65sl
Chatterbox
Message 2 of 2

Evening.. applied the speed boost to my account and since it’s gone live it’s only increased my upload speed. I’m not getting the guaranteed minimum download speed of 53.6mb, I’m getting a maximum of 38-39mb checked on several different devices and speed checkers. My upload speed is a lot higher than the quoted minimum of 5mb, I’m getting an average of 18-19mb. 

 

I have the new talktalk super super router thing. What can I do to try and resolve my download speed issue? 

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hi Ricky,

 

I've run a test on the line which hasn't detected a fault and the sync speed looks ok.  Could you switch the router off for a full 30 minutes and then retest to see how the speed compares please.

 

Thanks

 

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