on 10-06-2019 09:48 PM
Evening.. applied the speed boost to my account and since it’s gone live it’s only increased my upload speed. I’m not getting the guaranteed minimum download speed of 53.6mb, I’m getting a maximum of 38-39mb checked on several different devices and speed checkers. My upload speed is a lot higher than the quoted minimum of 5mb, I’m getting an average of 18-19mb.
I have the new talktalk super super router thing. What can I do to try and resolve my download speed issue?
on 11-06-2019 06:35 AM
I've run a test on the line which hasn't detected a fault and the sync speed looks ok. Could you switch the router off for a full 30 minutes and then retest to see how the speed compares please.