on 08-06-2021 06:02 PM
I have Fibre 150 with a Faster 300 Fibre Speed Boost.
My contract is nearly up and I called today to renew and I am being told this service no longer exists, and once I renew I will loose the boost.
Can someone please confirm if this is true or not?
Thank you in advance
on 09-06-2021 03:36 PM
There is no speed boost for G.Fast services, the 2 products are either 150 or 300 depending on the service you take.
Our Loyalty Teams can help with any contract renewal. For a straight forward renewal, services should remain the same, unless you are looking at other deals and offers and they are changing your package.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 09-06-2021 08:32 AM
@Ste_Nix14 I think you are confusing Fibre 150 Data Only (FTTP) and what the OP had, which was Fibre 150 (g.fast FTTC) with a BOOST to 300 which was only sold to a very few customers who were living on top of the fibre cabinet !
09-06-2021 07:11 AM - edited 09-06-2021 07:13 AM
Thank you for your response,
Yesterday the fastest I was being offered was Fibre 150 (including clicking on Upgrade) , but was finding getting through to someone to talk hugely frustrating, each time I tried the Live Chat it was telling me all the operators were busy.
I decided to go Incognito to see whether I could see a number for sales. I tried the Live Chat again and yes got straight through, I was first in the queue!
Not only that but the fastest according to putting in my neighbours house number was Fibre 250. I asked for a number so I could speak to someone in person which I was given. When I called I was told again the fastest was Fibre 150, then i was told Talk Talk could match what i have, which again turned out to be Fibre 150 half of what I currently have, I was put on hold a number of times to check this.
Now magically when I click upgrade Fibre 250 is now possible! What is going on here? This is seriously infuriating.
on 08-06-2021 08:56 PM