on 28-01-2020 02:33 PM
I'm paying for faster fibre broadband. which states up to 38 Mbps. I'm getting no where near this.
WiFi test shows (25 ms) Download 1.3 Mbps. Upload 0.7 Mbps.
Hard wired shows (24 ms) Download 1.2 Mbps. Upload 0.7 Mbps.
I have switched off everything that connects to the internet except my laptop to carry out the tests.
I switch off the router every night when I go to bed and back on in the morning so it resets every day. ( it takes anywhere up to 1 hr sometimes longer to connect to the internet )
I don't expect to get the full 38 Mbps but the speed I am getting is disgraceful.
Is there an point in me paying for this service ? would I be better off changing to the cheaper broadband package that offers 11 Mbps ?
on 05-02-2020 12:29 PM
Yes there is a dial tone and land-line phone working fine. Have removed cover and plugged into test socked and internet light eventually turned green. Left it for a while and remained steady. Have put cover back on and plugged into front of master socket . The internet light is red and had been for 30 mins now.
on 05-02-2020 10:39 AM
Sorry to hear this and I'll take a look now. I've re-run the line tests which are not detecting any faults.
Do you have a dial tone? Is there any connection if you connect back at the test/master socket?
on 04-02-2020 02:15 PM
on 04-02-2020 01:57 PM
Will do. Just to throw a spanner in the works. Since the engineer left this morning the internet light on the router has been showing steady red. So I don't have any internet at all now. Hope the new router also solves this problem.
on 04-02-2020 12:49 PM
on 04-02-2020 12:40 PM
Hi. Engineer has been out and checked the line. 40 mbps at master socket. 22 mbps at the extension socket. His conclusion the router has a fault. Customer services have text me and see sending me a replacement router. So see how it goes when I connect that.
on 03-02-2020 12:47 PM
on 03-02-2020 09:30 AM
Apologies for the delay.
I have escalated this fault over to Openreach to be investigated by a line engineer and we should receive further updates within the next 48hrs.
on 01-02-2020 01:18 PM
You are unlikely to get another response from the support team before Monday. So for the sake of your 6 year old and your own peace of mind feel free to restore the wiring as normal for now.
on 01-02-2020 01:09 PM
Sorry to hassle you but is anyone going to do anything today. I can't leave the router and the wires all over the hallway next to the master socket all day. I have a 6yr old running around who thinks they are to play with !!
on 01-02-2020 10:32 AM
Hi. My thread seems to have gone quiet.
My router is connected to the master socket. My laptop is hard wired to the router. To the best of my knowledge this should give me the best broadband speed. I've done a speed check and still only 1.2 MVP's.
on 31-01-2020 01:49 PM
Router now plugged into the master socket. I've run a test and no change.
No I do not have another router to try.
I can't answer about the speed, I've never taken that much notice before.
Just started checking when the router started taking so long ( 1 to 2 hrs )
to connect to the internet.
on 31-01-2020 10:53 AM
Thanks for the update. I've re-run the line tests which are clear. Does the master socket have a test socket? If it does then would it be possible to connect the router at the test socket so we can see how the sync speed compares? Do you also have an alternative router that you can test with?
Where you previously receiving faster speeds or is this same speed you have always received?
on 31-01-2020 09:58 AM
Left the router on for three days now. Done a test this morning and no change in the speed.
1.2 mbps download. 0.7 mbps upload.
To answer some other questions you might ask.
1. The Open Reach fibre street cabinet is at the end of my street about 100 mtrs away.
2. When I changed to the faster fibre package a few years ago. An open Reach engineer
came out and fitted a new connection box in my hallway, so I presume I have up to date
3. The telephone and internet have separate connections from this box.
4. He ran an extension from the main box in the hall into my sitting room where the router
5. There is a noticeable hiss on the land line when using the telephone. (that has always
been there ) .
on 29-01-2020 06:38 AM
Thanks for your reply.
Please can you post back on this thread on Thursday and we can check the connection stats again. If the router has been left on for at least 48hrs then hopefully DLM should have started to make changes to the line profile.
on 28-01-2020 04:15 PM
Would it be ok to leave the router switched on without rebooting to see if DLM starts to increase the speed.
If the router is switched off too often then DLM can lower the speed to try and stabilise the connection.