on 15-05-2020 02:54 PM
So I joined TalkTalk not long ago and so far the experience has been pleasant. I've had no drop outs but somewhat disappointed with the speed I'm getting. I pay for your faster fibre and was told to expect speeds within the region of 60 - 70 but I'm not getting that - I'm getting closer to the minimum speed.
I'm connecting directly to the hub via an ethernet cable, a gigabit nic and the test socket directly (to eliminate any faceplate issues). When I first went live, the router said I was getting 61.8/20 but this has dropped to 60/20.
Now, when I do a speed test directly, I get bang on the minimum (give or take 1-2).
on 10-06-2020 03:01 PM
OK thanks. Your throughput speeds are a little on the low side but they are above the guaranteed minimum so we can't really raise this as a fault to Openreach for investigation, but if the speeds do drop please let us know.
on 10-06-2020 07:30 AM
on 07-06-2020 02:21 PM
So bit of a shame.
Had my router connected to the test socket for more than 48hrs but it doesn't seem to have changed - infact, I lost 0.8 of my sync speed and now I'm at 61.0.
on 04-06-2020 01:21 PM
If it helps, the router was previously connected for around this period when I started the thread and it hadn't seemed to change.
on 04-06-2020 12:10 PM
on 04-06-2020 10:00 AM
on 01-06-2020 10:10 PM
Sorry for the delay.
The router is now connected to the built-in filter faceplate. I seem to be syncing at 61.8MB do up by .1 - is this really the max I can get? Considering I'm in a G.Fast area I would have thought VDSL would be able to reach the max.
on 27-05-2020 09:38 AM
Unfortunately we can't adjust/reset DLM and this will determine the best balance between stability and speed for the line. Is the router still at the test socket at the moment?
on 26-05-2020 11:12 AM
on 25-05-2020 07:59 AM
on 21-05-2020 04:22 PM
I’ve ran the above and seem to get a result in the region of 54 - 57 down and 18 up. I’ve already done what you suggested due to finding other help threads. I only use a wired computer for main internet usage so Ethernet is my primary source.
Considering I’m in a G.Fast area, so I’m told, I’m sceptical that this is the max my line can handle. I understand they’re different and require different faceplates and they’re different technology (so to speak) but I would have thought even so my line would have been able to give me the max on VDSL.
I’ve spoke to other TT customers who joined around the same time as me but they’re syncing at 80/20. They found their speed slowly crept up during the monitoring period and then finally maxed out.
on 21-05-2020 01:42 PM
Could you run 3 speed tests, morning afternoon and evening, on the My Account speed checker, on a device connected to your router by Ethernet cable if possible. Could you please try to make sure that no other devices in your household are connected to the router at the time of the speed tests.
on 21-05-2020 10:02 AM
Hi there Chris,
My device is plugged directly into the wall. I've attempted to change the placement but it doesn't affect anything - it's also directly placed into the master socket.
on 21-05-2020 09:43 AM
Apologies for the delay
Line test is passing and your sync speed is currently 61.7Mbps. is your router situated close to other electrical devices that could be causing interference? Is it connected to a multi socket electrical extension lead shared with other devices, or connected directly to a wall outlet?
on 15-05-2020 03:11 PM
Thank you for the prompt reply.
I was given a minimum guaranteed speed of, I believe, 55. I've tried with and without the faceplate but this doesn't really make any difference to my connection or the speed reported within the router or my actual speed test.
I was cautious about doing several tests with and without the faceplate as I've read OpenReach's DLM kick's in.
on 15-05-2020 02:59 PM
If that was the range you were quoted I imagine you were also given a minimum guaranteed speed which is somewhat lower than that. It does look on the face of it as if your line is operating within acceptable parameters. It may actually improve things if rather than using the test socket you utilise the pre-filtered faceplate, these can often outperform plugin microfilters.