on 24-07-2019 07:03 PM
Online community is the last resort. Since 20/07/2019 my service has dropped radiclously. Basically if I wouldn't have unlimited mobile data I would not have access to web since this time - I'm working from home during the evening so it's even more frustrating. I have contacted TalkTalk support 4 times already and the only thing was done I went through the tests wasting approx 5-6 hours of my life without getting issue sorted. Today besides the fact attitude of the consultant was unacceptable almost 2 hours chat and test ended with conclusion everything is okay and I can only complain. Is this for real guys? I have TalkTalk over 3 years and I resigned from other supplier due to the poor customer service, not due to the poor speed.
Just to clarify what was done so far:
Please see the test run just before posting the message:
Can someone suggest any other solution apart from changing the provider regardless of the potential cancelation fee?
on 19-09-2019 09:34 AM
So your speeds are much better wired. Did you run the wired speed tests on the same device that you ran the wireless speed tests?
When you run the wireless speed tests, how far away is the wireless device from your router? Is it in the same room?
on 18-09-2019 07:38 AM
on 17-09-2019 04:39 PM
I have been away for three weeks so unstable speed wasn’t so annoying, especially as most of the time was over 30 Mbps making my connection “usable”. Unfortunately another issue came up today... I do not have internet access at all - solid red light on the router. Same issue with second router (sagemcom 5364) - solid amber light. Which steps should I take now? I believe restarting router won’t be a case after reading similar stories
on 16-08-2019 08:47 AM
Thanks for the update. I've re-run the line test which hasn't detected a fault and the sync speed looks consistent at the moment. Is it the wired or wireless speed which is varying at the moment? Is the alternative router a 3782?
on 15-08-2019 04:44 PM
I was away for over a week. Looks like speed has improved all of the sudden however is very unstable. During one test I’m getting 60 Mbps and after a while 20 Mbps or even less. I have left HG633 connected since last tests. Can you please re run your checks to see if anything can be improved before booking a engineer? Should I plug in newer router and keep it on HG633 for now?
on 01-08-2019 06:14 AM
Our Network Team have advised that they have looked into this and that the sync speed looks ok and they can't see any reason for the slow throughput speeds so they have suggested arranging a TalkTalk engineer visit to check the internal set up.
Just to confirm, do you receive the same throughput speeds on a few different devices? Would you like us to arrange this visit for you?
on 31-07-2019 12:49 PM
on 31-07-2019 12:23 PM
As far as I’m aware my complaint hasn’t been escalated to the Complaint Manager - just received phone call last week and went through all of the test again being told everything is okay on your side. I’ve missed phone call yesterday form TalkTalk. I will call back later on to see what’s going on. Can you please push this further? What are the next steps as I’m not going to pay for the engineer half of the potential exit fee considering I will have to pay any.
on 31-07-2019 07:01 AM
Thanks. Could I just confirm, are you currently in contact with a Complaints Manager or would you like me to ask our Network Team to take a look at the slow throughput speeds for you?
on 30-07-2019 05:24 PM
Unfortunately there is no difference with speed - wired connection, router has been switched off for over 30 minutes.
Below results of the tests:
C:\Users\marek>ping google.co.uk Pinging google.co.uk [184.108.40.206] with 32 bytes of data: Reply from 220.127.116.11: bytes=32 time=7ms TTL=54 Reply from 18.104.22.168: bytes=32 time=7ms TTL=54 Reply from 22.214.171.124: bytes=32 time=7ms TTL=54 Reply from 126.96.36.199: bytes=32 time=7ms TTL=54 Ping statistics for 188.8.131.52: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 7ms, Maximum = 7ms, Average = 7ms Traceroute: C:\Users\marek>tracert google.co.uk Tracing route to google.co.uk [184.108.40.206] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 * * * Request timed out. 3 7 ms 6 ms 6 ms host-78-151-234-61.as13285.net [220.127.116.11] 4 5 ms 5 ms 6 ms host-78-151-234-60.as13285.net [18.104.22.168] 5 7 ms 11 ms 7 ms host-78-144-13-173.as13285.net [22.214.171.124] 6 7 ms 7 ms 7 ms host-78-144-4-35.as13285.net [126.96.36.199] 7 9 ms 9 ms 9 ms 188.8.131.52 8 8 ms 8 ms 8 ms 184.108.40.206 9 8 ms 8 ms 7 ms lhr48s08-in-f3.1e100.net [220.127.116.11]
on 30-07-2019 11:57 AM
Thank you. Could you try switching this router off for a full 30 minutes and run the wired speed test again please. If there is still no improvement then please can you run a wired ping and trace route and post the results into the thread.
on 30-07-2019 06:08 AM
on 29-07-2019 07:33 AM