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Faster Fibre install not working at all

Mondriver
Chatterbox
Message 4 of 4

Hi.

I have today "upgraded" to faster fiber service and the open reach guy left earlier on. 

 

There are 3 solid green lights on the open reach modem, which he tells me is how it should be and confirms it is working, but the router cannot be set up as there is no internet connection coming from talk talk 

 

I've re-cycled power switches, changed routers, plugged a laptop LAN port directly in to the router, and all of them do not receive an internet signal.

 

What next please?

Any suggestions??

 

Thanks in advance for the help.

 

 

 

 

 

 

 

 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi Mondriver

 

Closing as duplicate thread, I will post on your other topic on the Community.

 

Thanks

 

 

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martswain
Philosopher
Message 2 of 4

@Mondriver  EXACTLY what service was installed ?

 

Is it over the phone line or full fibre ?

 

Fibre 35/65 do not use an standalone modem, it is integrated in the router.

 

Fibre 150 over the phone line has a standalone modem.

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martswain
Philosopher
Message 3 of 4

DUPLICATE !

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