on 05-12-2020 08:39 PM
Our line polls below the minimum guaranteed speed for the connection, fairly consistently over the last year or so!
I believe with the faster fibre boost, we should be well above 40Mb. I've been through some online chat troubleshooting and even though the router has been connected via the test socket for the last couple of days, it hasn't changed anything yet (DLM from reading previous posts on this topic?).
The service centre gives the following readout:
Est. speed: 48 Mb - 73 Mb
Measured speed today: 36 Mb
From poking around in the router settings, it looks like the maximum rate claimed is currently 40Mb...
My order confirmation from when we took out the service claimed:
Minimum Guaranteed speed
54Mb to 74Mb
(actual upload is under 5Mb from speedtests). Oddly when looking at the sales pages, it looks like the packages have changed and the guaranteed speeds are now lower?!
Can someone take a look into this one for us?
on 18-12-2020 11:30 AM
Just a short update on my issue as it has been a week since the engineer visit: nothing has changed!
The engineer checked the line and confirmed it was clear with no apparent issues. He recommended and moved the master socket to next to the router (we had previously been using an extension), and he checked there was no cap on the line from the BT side.
After the router has been solidly connected for 7 days (well, 6 days and 23hrs, 25 mins), my connection speed is still the same - 35.5Mb. Oddly, I'm sure my router reported a potentially higher line speed (Maximum rate) previously. We're still under the guaranteed speed, both at contract initiation and from the TT service status page.
thanks for reading
on 09-12-2020 12:57 PM
on 08-12-2020 01:16 PM
OK, if you'd like us to arrange the engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 08-12-2020 11:52 AM
Thanks Ann_Droid, from using that tool and the values quoted above, I appear to be below the downstream handback rate (which is listed as 37.9 for VDSL/Impacted for my exchange/address - using this as the worst case scenario?).
I'm confused about that site and the various rates (it also lists the clean threshold as 43.4, and given the response about the line looking clear, should I really be using that one?!). I'm also confused about why these values are lower than those guaranteed rates from when I signed the contract - has my exchange regressed? 🙂
on 08-12-2020 11:50 AM
on 08-12-2020 10:24 AM
You have a "Handback Threshold" which allows for early termination or a reduction in price.
My threshold is...
worst case is 67.2.
If in doubt please ask.
on 08-12-2020 08:21 AM