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Faster broadband not so fast

Mikerb
Popular Poster
Message 1 of 10

So, having finally sorted out my reward voucher I now find that over the last week my download speed has dropped from 65/70Mb to 30/35Mb.

What's going on?? 

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9 REPLIES 9

Debbie-TalkTalk
Support Team
Message 2 of 10

Hi Mikerb

 

I'm sorry to hear this.

 

The line test has detected a possible fault with the landline service. Is your landline working ok when making calls? (any noise)

 

Thanks

 

Debbie

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Message 3 of 10

Ah, I don't use the land line but I've dug out the phone and connected via master socket and it's dead, no dialing tone. 

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Message 4 of 10

Hi Mikerb

 

A line test has picked up a fault, so ill pass this to our network team to arrange an engineer to go out to the exchange. 

 

Thanks

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Message 5 of 10

Hi @Mikerb

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Friday for an update.

 

Regards
 

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Message 6 of 10

OK, thanks. 

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Message 7 of 10

Hi Mikerb

 

I've requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 8 of 10

Hi Mikerb

 

This fault should now be resolved following work completed by BT Openreach.

 

Please can you retest and let us know if this fault has been resolved?

 

Thanks

 

Debbie

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Message 9 of 10

Phone now working and speed back up to 70Mb.

Thank you. 

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Message 10 of 10

Hi Mikerb

 

That's great, thanks for keeping us updated.

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie

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