on 28-02-2019 03:06 PM
We've had faster fibre for a few years now. What speed should we actually be getting. Our speeds on the speed test are
JUst hoping someone can just tell me if these speeds are fast or nor
on 18-03-2019 02:00 PM
Ok, I’m sure we can try to help you get the results of the ping and routetrace tests.
I’m still hoping your connection is “wired up wrongly” at the green box - going via slow copper rather than faster fibre. I’m hoping @Debbie-TalkTalk can confirm this one way or the other. If it’s not wired wrongly then I’ll bow out!
If for some reason TalkTalk don’t check this then if you’re up for the challenge I could write some simple instructions showing how you can check yourself. It will be far easier if TalkTalk do it though, let’s give them some time to do so.
If you want some instructions please let me know the model of router you have. It will be on a sticker in the back of the router. The manufacturer will probably be D-Link or Huawei and there will be a model number. I’ll try to put something together this evening. If you don’t want to give that a try I quite understand.
@Debbie-TalkTalk really is your best hope so fingers crossed she comes up trumps and can check you really are on fibre, not copper, and suggest the next move.
on 18-03-2019 12:55 PM
Hello John,had an horrendous phone call Saturday night from an Indian woman,to be honest I really could not fully understand her accent. Anyway she sent me a email and I've got to do a couple of things as soon as a new Ethernet cable arrives. She's wanting something called a ping and then also a routetrace. Have not got any ideas what they are,then she wants them copy and pasted to a email address. Do not have any ideas what copy and paste is either. I'm a total technophobe lol
on 18-03-2019 11:47 AM
on 16-03-2019 11:52 AM
on 16-03-2019 11:01 AM
Thank you for the reply. To be honest the only person who's been of any help is Debbie. Talktalk have been absolutely useless though. We are out of contract next month so things really do need to improve
on 16-03-2019 10:54 AM
on 16-03-2019 09:52 AM
Morning Wiz kid, I'm not very technical so don't understand exactly what you mean. I can tell you that OPenreach engineer was here yesterday lunchtime and said that we've got something called a loop fault.
on 16-03-2019 09:36 AM
Just a thought...
Your speeds are what would be expected from an ADSL, not a fibre, connection.
Could you log in to the router and check that you really are on a fibre (VDSL) connection? It has been known for the connection to be of the wrong type although it's rare.
on 15-03-2019 03:11 PM
Good afternoon Debbie, Openreach have been out and their was something called a loop fault on our line.He"s cleared that now and has explained that if it happens again I need to disconnect our phone line and burglar alarm line and then reconnect them after a few minutes.If you do that the speed does improve for a bit
on 13-03-2019 11:07 AM
on 13-03-2019 08:24 AM
Thanks for the Private Message.
I have passed your availability for an engineer visit over to our Network Team and I will post back on this thread to confirm the date and time of this visit.