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Faster fibre speed

patd1967
Conversation Starter
Message 97 of 97

We've had faster fibre for a few years now. What speed should we actually be getting. Our speeds on the speed test are

7.4 Mbps

and 0.8Mbps

 

JUst hoping someone can just tell me if these speeds are fast or nor

Baker boy
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96 REPLIES 96

Message 41 of 97

Hi Patrick

 

Thanks for your reply.

 

I will post back shortly to confirm the date and time of this visit.

 

Thanks

 

Debbie

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Message 42 of 97
Hello Debbie the only time we aren't available is Wednesday PM. So any other time is fine. And yes to costs . Just done a speed test and we are now running at a fantastic speed of 2.1 Mbps download and 1.4 Mbps upload

Patrick
Baker boy
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Message 43 of 97

Hi Patrick

 

We will need to arrange another BT Openreach engineer visit.

 

Please can you confirm possible engineer charges and provide your availability for this visit AM and PM?

 

Thanks

 

Debbie

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Message 44 of 97

Hi Patrick

 

Apologies for this.

 

I will post back shortly with an update from our Network Team.

 

Thanks

 

Debbie

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Message 45 of 97
Good morning Debbie,thank you for the update this morning. Just done a speed test and we are currently getting 7.8 Mbps download and 1.4 Mbps upload

Many thanks

Patrick
Baker boy
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Message 46 of 97

Hi Patrick

 

Thanks for your reply.

 

I've escalated this fault back over to our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 47 of 97
Everything with the router looks spot on,all lights are on. Just rung my friend and the phone line is okay

Patrick
Baker boy
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Message 48 of 97

Hi Patrick

 

Not at all, I'm really sorry that this fault has returned.

 

Could you test the router at the test socket so we can run another line test? Is the landline service working ok at the moment?

 

I can then escalate this fault back over to our Network Team.

 

Thanks

 

Debbie

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Message 49 of 97
Hiya Debbie, I bet your fed up of me . He fitted a new master socket inside our property and also went to a big green box up the road and found an issue there as well. It's just baffling why it's run okay for about a week or so and then it's gone slow again

Regards

Patrick
Baker boy
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Message 50 of 97

Hi Patrick

 

I'm sorry to hear this.

 

The line test is detecting a possible fault. Did the last engineer complete work on the line?

 

Is your landline service working ok when making calls?

 

Thanks

 

Debbie

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Message 51 of 97
Hello DEbbie,
Things was running brilliant until yesterday. We had been experiencing 20 Mbps download. All of a sudden yesterday and today we are now running back to 8 Mbps. Nothing seems to be improving at all

Best wishes

Patrick
Baker boy
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Message 52 of 97

Hi Patrick

 

Thanks for keeping us updated. Please let us know how you get on following this visit.

 

Debbie

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Message 53 of 97
Hello Debbie managed to sort out the ping and routetrace eventually lol. Had a follow up call from your Manchester technical office . He claims that we have got a fault on a copper cable joint,so engineer booked for tomorrow between 8am and 1pm. Will post how we get on

Patrick
Baker boy

Message 54 of 97

Hi Patrick

 

Thanks for your reply.

 

If the fault is with BT maintained equipment then no charges should be applied.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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Message 55 of 97
Thank you for the reply Debbie. I've got the ping thing to do today. After that we will see what happens then. Personally I'm not willing to pay a single penny,seems strange to me though that this as only occurred in the last couple of months

Patrick
Baker boy
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Message 56 of 97

Hi Patrick

 

Our Network Team have advised that the sync speed is within the predicted range but they can see high errors on the line.

 

If all testing has been completed at the test socket with a different router then we will need to confirm possible engineer charges and pass this fault back to BT Openreach for investigation. Please can you provide availability for this visit?

 

Thanks

 

Debbie

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Message 57 of 97
Good morning Michelle ive got that bit figured out about how to do it,its just the copy and paste bit that im having trouble with.

Patrick
Baker boy
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Message 58 of 97

Hi patrick,

 

Ok thanks for the update. Have you had a look at this Help Article? Run a Ping or Traceroute

 

What happens when you try to copy and paste the results?

 

Thanks

 

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Message 59 of 97

Hi Debbie ,I'm supposed to be doing something for your team as soon as a new Ethernet cable arrives. I've got to do a ping and a routetrace. Ive figured out how to do that Noe,but it's the copy and paste bit I'm struggling with

 

patrick

Baker boy
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Message 60 of 97

Hi Patrick

 

I've contacted our Network Team to check the engineers notes and to advise that you are still experiencing a fault.

 

I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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