on 28-02-2019 03:06 PM
We've had faster fibre for a few years now. What speed should we actually be getting. Our speeds on the speed test are
JUst hoping someone can just tell me if these speeds are fast or nor
on 02-04-2019 01:05 PM
on 02-04-2019 12:44 PM
on 02-04-2019 12:34 PM
We will need to arrange another BT Openreach engineer visit.
Please can you confirm possible engineer charges and provide your availability for this visit AM and PM?
on 02-04-2019 08:54 AM
on 02-04-2019 06:37 AM
on 01-04-2019 04:35 PM
Not at all, I'm really sorry that this fault has returned.
Could you test the router at the test socket so we can run another line test? Is the landline service working ok at the moment?
I can then escalate this fault back over to our Network Team.
on 01-04-2019 04:22 PM
on 01-04-2019 02:40 PM
I'm sorry to hear this.
The line test is detecting a possible fault. Did the last engineer complete work on the line?
Is your landline service working ok when making calls?
on 01-04-2019 01:15 PM
on 22-03-2019 07:19 AM
on 21-03-2019 01:06 PM
on 20-03-2019 07:54 AM
on 20-03-2019 07:11 AM
on 20-03-2019 06:15 AM
Our Network Team have advised that the sync speed is within the predicted range but they can see high errors on the line.
If all testing has been completed at the test socket with a different router then we will need to confirm possible engineer charges and pass this fault back to BT Openreach for investigation. Please can you provide availability for this visit?
on 19-03-2019 07:27 AM
on 18-03-2019 04:35 PM
Hi Debbie ,I'm supposed to be doing something for your team as soon as a new Ethernet cable arrives. I've got to do a ping and a routetrace. Ive figured out how to do that Noe,but it's the copy and paste bit I'm struggling with
on 18-03-2019 03:30 PM
I've contacted our Network Team to check the engineers notes and to advise that you are still experiencing a fault.
I will post back on this thread as soon as I receive further information.