on 28-02-2019 03:06 PM
We've had faster fibre for a few years now. What speed should we actually be getting. Our speeds on the speed test are
JUst hoping someone can just tell me if these speeds are fast or nor
on 09-07-2019 12:03 PM
Our Network Team have advised that the next step will be to arrange an engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 09-07-2019 08:10 AM
I'm really sorry to hear this.
The line test is detecting a possible fault. I have escalated this over to our Network Team and I will post back on this thread as soon as I receive further information.
on 08-07-2019 04:05 PM
Getting really cheesed off now. Recent call from your technical team who was organising a visit from Openreach,cancelled as apparently our issue as been sorted. Not sorted at my end as still only running at only 10.4mbps download and 0.34 Mbps upload.
im now wondering if this will EVER get sorted
on 24-06-2019 01:10 PM
on 24-06-2019 01:00 PM
Good afternoon Debbie and Chris, just a quick update I installed the wifi hub as soon as it arrived. Within minutes we was getting 28mbps download and 6.7 Mbps upload. It's actually settled down now at about 24 though.
Can I just thank you both for the hard work that you've put in to getting this issue sorted
on 20-06-2019 11:50 AM
on 20-06-2019 11:44 AM
Hello Debbie I've done that a couple of times in the last few days,it increases for a short time and then drops back down again.
Will keep you updated later today
on 20-06-2019 10:56 AM
on 20-06-2019 10:44 AM
Morning Debbie the engineer came out earlier and tested everything,according to his equipment we had got 25mbps coming into the house. I checked on my computer and was only getting 13 Mbps,he is wondering if the problem is the router as that is the only thing he can't check into. The new router is on for delivery early this afternoon.
I will get it changed over straight away and give you an update then
thank you for being on the ball once agin
on 19-06-2019 01:23 PM
on 19-06-2019 11:09 AM
Thanks for your reply.
This is the latest TalkTalk router.
I have passed your availability over to our Network Team and I will post back on this thread to confirm the date and time of this visit.
on 19-06-2019 10:59 AM
Hello Debbie,what's the difference between the router and the wifi hub ? I'm available anytime except Wednesday afternoon and next Monday as I'm at the hospital
and thank you for both Chris and your help
on 19-06-2019 09:52 AM
Our Network Team can see that this is a repeat fault and that numerous engineers have investigated this fault.
The line test is still detecting a possible issue so this would require another engineer visit, apologies for this. Please can you provide availability for this visit AM and PM?
Our Network Team have also sent you a Wifi Hub to see how the connection compares with this router.
on 19-06-2019 07:05 AM
Apologies for the delay.
I have requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.
on 17-06-2019 01:28 PM
I'm really sorry for any inconvenience caused by this issue. I've raised this to our network team for further investigation, can you bump the thread tomorrow and we'll check for updates
on 17-06-2019 01:00 PM
Since the engineers visit last month it was really good to start with,after about 2 weeks it dropped off quite dramatically and that's where it's been since. This weekend as been an absolute pain to be fair,my parents wanted to talk to their grand daughter in Australia and Skype just kept cutting out for them,it was a case in the end of giving up. Not really the sort of service that we are promised and the speeds