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Faster fibre speed

patd1967
Conversation Starter
Message 97 of 97

We've had faster fibre for a few years now. What speed should we actually be getting. Our speeds on the speed test are

7.4 Mbps

and 0.8Mbps

 

JUst hoping someone can just tell me if these speeds are fast or nor

Baker boy
0 Likes
96 REPLIES 96

Message 21 of 97

How has the speed been since the engineer visit?

Chris

0 Likes

Message 22 of 97

Got speed back to 12 Mbps,still not the minimum though that was promised when we renewed

 

patrick

Baker boy
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Message 23 of 97

OK, thanks for the update, please let us know if there's any improvement when you switch your router back on


Chris

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Message 24 of 97

Morning Chris I've just done a speedtest on my computer and I'm only showing the following 0.6 Mbps download and 0.8 Mbps upload,I did find a latency figure as well of 1760 ms

 

will switch off the router though as well

 

patrick

Baker boy
0 Likes

Chris-TalkTalk
Support Team
Message 25 of 97

Hi patd1967,

 

I'm sorry to hear your speed has dropped again, sync speed is still over 13Mbps so could you switch your router off for 30 minutes then switch back on and retest, please let us know how you get on


Thanks

Chris

0 Likes

Message 26 of 97
Will certainly let you know
Speedtest a few minutes ago
0.7 Mbps download
0.8 Mbps upload
Baker boy
0 Likes

Message 27 of 97

Hi Patrick,

 

I've received confirmation from our network team that the engineer visit is booked for tomorrow AM - May 02 2019,AM (08:00-13:00) - please let us know how you get on


Thanks

Chris

0 Likes

Message 28 of 97
Thank you Chris

Patrick
Baker boy
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Message 29 of 97

Hi Patrick,

 

Thanks for the PM, I've passed this over to our network team, we'll let you know when we receive an update


Thanks

Chris

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Message 30 of 97
Just going to reply now

Patrick
Baker boy
0 Likes

Message 31 of 97

OK, thanks

 

This is going to need an engineer visit so can you confirm:

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also PM'd you to confirm some other details 


Thanks

Chris

0 Likes

Message 32 of 97
Router is connected as it should be,no issues with phone line

Patrick
Baker boy
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Message 33 of 97

Hi Patrick,

 

Sorry to hear you're speed has dropped again.

 

Is your router currently connected to your test socket?

 Are you experiencing any problems with your telephone service such as noise on the line?


Chris

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Message 34 of 97
Good afternoon Debbie,bad news we are back down to less than 5mbps download and less than 1mbps upload,been like it a couple of days

Patrick
Baker boy
0 Likes

Message 35 of 97

Hi Patrick

 

Thanks for keeping us updated.

 

Please let us know how you get on.

 

Debbie

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patd1967
Conversation Starter
Message 36 of 97
Good afternoon Debbie.
Just to let you know the engineer was here earlier this morning and has moved some cables about at the telegraph pole outside our property. It did improve for a couple of hours,we've now got to see how it goes on over the next few days while the system stabilises
Will update you soon on any changes

Patrick
Baker boy
0 Likes

Message 37 of 97

Good Morning Patrick 🙂🙂

 

Thank you, hopefully the engineer will get to the bottom of this fault.

 

Debbie

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Message 38 of 97
Good morning Debbie,couldn you sleep this morning 🙂 . Thank you'd for the update and will definitely let you know what we get to know


Patrick
Baker boy

Message 39 of 97

Hi Patrick

 

The engineer visit has been arranged for 03/04/2019 AM (8am - 1pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

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Message 40 of 97
Thank you Debbie

Patrick
Baker boy
0 Likes