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Faster fibre speed

patd1967
Conversation Starter
Message 97 of 97

We've had faster fibre for a few years now. What speed should we actually be getting. Our speeds on the speed test are

7.4 Mbps

and 0.8Mbps

 

JUst hoping someone can just tell me if these speeds are fast or nor

Baker boy
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96 REPLIES 96

Message 81 of 97

Hi Patrick

 

The next step will be to arrange a BT Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

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Message 82 of 97
Thank you Debbie

Patrick
Baker boy
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Message 83 of 97

Hi Patrick

 

Apologies for this.

 

I will let you know as soon as I receive further information from our Network Team.

 

Thanks

 

Debbie

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Message 84 of 97
Thank you Debbie. We just don't seem to be getting any further forward at the moment. Really upset after been with the company for nearly 10 years,and this is the first major issue we've had

Patrick
Baker boy
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Message 85 of 97

Hi Patrick

 

Thanks for your reply.

 

I  have passed this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 86 of 97
Yes router is connected to its main socket, phone is connected to the other ne

Patrick
Baker boy
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Message 87 of 97

Hi Patrick

 

Thanks for your reply.

 

Is your router connected at the master socket at the moment? Do you have anything else connected to the line? (extension sockets)

 

I can then raise the slow sync speed fault to our Network Team for investigation.

 

Thanks

 

Debbie

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Message 88 of 97
Hello Debbie no issues with phone calls at all. The internet last night was down to 3.6 mbps download and 0.4 Mbps upload,that was at 11.30pm last night


Patrick
Baker boy
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Message 89 of 97

Hi Patrick

 

Thanks for your reply.

 

Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

 

Thanks

 

Debbie

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Message 90 of 97

Good morning Michelle it doesn't have a test socket I'm afraid

 

patrick

Baker boy
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Message 91 of 97

Hi Patrick,

 

I'm sorry to hear this. Just to confirm, does your master socket have a test socket? Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

 

Your guide to master sockets

 

Thanks

 

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patd1967
Conversation Starter
Message 92 of 97
Good morning Debbie,the good news is the new router as arrived and now been connected. Now for the BAD news the speed is now actually even slower.6.4 mbps download and o.4mbps upload.Definitely not too happy now

Many thanks

Patrick
Baker boy
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Message 93 of 97
Thank you for the update Debbie

Patrick
Baker boy
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Message 94 of 97

Hi patd1967

 

I have posted on your other thread.

 

Thanks

 

Debbie

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patd1967
Conversation Starter
Message 95 of 97

Yes Debbie that would be greatly appreciated. Will have to get someone in to set it up though as don't know how to do that

Baker boy
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Debbie-TalkTalk
Support Team
Message 96 of 97

Hi patd1967

 

I'm sorry to hear this.

 

Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)

 

Please bump this thread to confirm once your Community profile has been updated.

 

Thanks

 

Debbie
 

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