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Faulty Hub

ferguson
Community Star
Message 5 of 5

Hi guys. I am sorry to say that my Huawei Hub which has been spot on until recently has started letting me down. Random devices disconnect from the WiFi while others remain intact. A router reboot fixes it, but not ideal. I have switched to my backup Sagemcom Hub, but that performs far more erratically and poorly across my home network, including brief disconnects which can affect anything from mobile banking to interruptions on streaming.

 

The underlying connection to my home seems fine. Subject to you checking that, could I have a replacement Huawei Hub please?

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4 REPLIES 4

ferguson
Community Star
Message 1 of 5

The new Hub has turned up already, amazing! I will unpack it and set up later and let you know how it goes.

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Message 2 of 5

ferguson
Community Star
Message 3 of 5

That great Debbie, many thanks.  🙂

Debbie-TalkTalk
Support Team
Message 4 of 5

Hi ferguson

 

The Huawei hub is on its way, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie 🙂