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Faulty router!

First Timer

Hi. Just joined talktalk, router arrived earlier this week and engineer came today to fit master socket.

Router connected to master socket (pre-filtered) and plugged in to power supply but no lights on (power button also on on the router). Have tried in alternative power supply sockets and still not coming on! Been online but no help for this issue available, can't get to speak with anyone on the phone nor online chat. 

Urgently need issue to be resolved as I work for NHS and they are planning to get my team working from work in next few weeks!

Community Manager - TT Staff

Hey , 


Sorry for the delayed reply, we're doing our best in these unprecedented circumstances due to the Corona virus to answer everyone as quickly as possible.


It looks like a replacement router has been ordered this morning and should be with you in a few days. 



Stephen, Community Manager

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