25-08-2021 11:53 AM - edited 26-08-2021 03:20 PM
New to TalkTalk but feel a little led up garden path.
Signed up for fibre 65 Advertised as having average speeds of 67!
Confirmation gave me guaranteed speeds of 21 -39. No real warning bells as I knew my line to be capable of 57 .
After installation I got the proforma info regarding speed variations over first 14 days. I assumed the speed would be edged up to the maximum possible that did not produce instability = WRONG.
Speed started at 39 and there it has stayed!! On querying this I was told I was getting the guaranteed.
I do not dispute this but there has been no effort to try supply the faster speeds advertised and being paid for
I could have got 39 non the cheaper package ----- unless of course they would only have guaranteed some thing around 18 or less.
I will as things stand be going back to my old provider in due course unless someone engages with me.
Was with TT years ago. Some aspects are much better but.......
Answered! Go to Solution.
on 31-08-2021 08:49 AM
Glad to hear that new router has improved your speed (as ferguson has said, you don't need to include any details when you return the router
on 29-08-2021 01:39 PM
Glad to see that this seems to have been sorted. You won't need to enclose any details, the serial number will be noted, but do make sure you get a receipt and tracking number when you return the original router.
on 29-08-2021 12:58 PM
Improvement with original router stalled at 44.5 (speedof.me = 45.01)
New router at dashboard showed instant improvement to 54.7 (speedof.me=56.08)
Delving deeper into the DCHP settings on the router it was showing actual downspeed as 57 with the upper limit as 75 so DLM might edge it up a bit.
I am not expecting in to go up very much further as at installation by BT the line was clocked at 61 ( giving me actual of 56 - 59 with Plusnet) so I am guessing that will probably be it until FTTP comes.(cable came down the road about 6months ago)
So thanks for your help. I am a happy bunny once again.
All that is now left is the question or the 1st router which is probably faulty . Do you want it returned using the prepaid label in the box with the new router? If so do I need to include any reference you to tie in the return as being from me and its history of not performing very well.
on 27-08-2021 12:09 PM
I would leave things until after the weekend, see how it goes, and then swap over the router ans see if the speed is fine with the new router.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 27-08-2021 11:37 AM
Thanks for the Router which arrived today - Very efficient!
Unless I hear otherwise from you I intend to delay trying it because since our last exchange, the speed has been gradually edging up !
I am wondering if the DLM is now actually doing something positive for me.
Speed after having turned of for the 1/2 hr you recommended, increased from 39 to 40 at the router, by 7pm it had gradually increased to 43 and this morning was 44. The first sign of any change since TalkTalk took over the service around a month ago.
speedof.me (that my old ISP always recommended) now reading 45.6 and has also show that latency has decreased to 24 from 26 over the same period.
I will be guided by you but feel inclined to leave things as they are whilst they are moving in the right direction.
on 26-08-2021 12:41 PM
on 26-08-2021 11:24 AM
adifferent seems like a good idea it would or exclude that possibility - but is there any way of testing the wiring from your end??
Just surfaced in my mind that when BT first installed fibre some years ago ago now, my Master socket (downstairs) was changed but the data socket they installed upstairs was, if my memory serves me correct, somehow wired from the junction box outside the house reusing the existing cable from the upstairs extension that had previously been used with a filter for phone and PC
on 26-08-2021 11:02 AM
on 26-08-2021 08:49 AM
Router plugged directly into wall socket, no adapters.
Nearest electrical equipment is the PC connected via TT supplied ethernet cable.
Since yesterday there has been a very modest increase in speed
40.4 at router
41.63 measured by speedof.me
on 26-08-2021 07:43 AM
Thanks, that's the latest version. Is your router situated close to other electrical devices that could be causing interference? Is it connected to a multi-socket electrical extension lead shared with other devices?
on 25-08-2021 03:52 PM
on 25-08-2021 03:47 PM
@davros19461 you have your up and down transposed, however as the upload is above 10 you are on a Fibre 65 service.
Please post you line stats from the router, the noise margins can give a big clue as to if there is a line issue.
As previously asked, is the phone line quiet with no unexpected noises or crackles ?
on 25-08-2021 03:13 PM
No real change
At router 40.4 up / 14.3 down.
Hi ChirWhen swapping to TT I was informed of a problem with the line "we are working on it". I never heard outcome but experienced no problem myself.
Also I checked as I was told router needed an upgrade to software your assist manage to completely scupper me for nearly two hours befoire I finally got back on line by myself - firmware unchanged. Could any of this be relevant?
on 25-08-2021 02:05 PM
OK thanks, as the profile isn't limiting your speed could you switch your router off and leave it off for at least 30 minutes then switch back on and check to see if the speed has improved. Please let us know how you get on
on 25-08-2021 02:01 PM
Sorry Chris should have actually looked BT installed data lead ?? from junction box outside the house
on 25-08-2021 01:52 PM
FTTC. This is the only phone socket in the house
Phone plugged in to lower socket
BT installed data extension into the top (Clocked at 61Mbs) at intallation
on 25-08-2021 01:31 PM
The line profile that you are on will allow a sync speed of up to 80Mbps so the profile isn't restricting your speed. Could you let me know which type of master socket you have - Your guide to master sockets