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Fibe speed not as fast as expected

mzungu
Chat Champion
Message 22 of 22

Last week, Tuesday 10th Dec, I was upgraded to fast fibre with the promised speeds of  32 and 37Mb/s.  for the first few days I was getting speeds of  32Mb peaking at 37Mb. but over the last few days it has dropped to 25Mb average.  Why has it dropped below the promised speeds?

 

I use Ookla speedtest to check the speed and am running the Huawei HG633 router.

 

Any info/explanation will be appreciated.

Any technology distinguishable from magic is insufficiently advanced.
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21 REPLIES 21

Debbie-TalkTalk
Support Team
Message 21 of 22

Hi mzungu

 

I've completed a line test which hasn't detected any faults and your line is in sync at 27.4mb.

 

There are re connections showing on the line and this can affect the sync speed. Is the connection dropping or has the router been rebooted?

 

Thanks

 

Debbie

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