on 27-09-2020 11:44 PM
Hi, from this morning I'm having frequent disconnections from internet.
My sagemcomm router had white led, but had also vlan errors into log.
Initially, after a chat with agent issue seemed resolved, but now, still disconnecting every 5 to 30 minutes.
Router dashboard told me that I'm connected, but I cannot browse, ping, dig or any other ash command I tried to check connectivity.
Tried to switch off both router (openreach and tt), alternately, simultaneously, reset tt router to factory default, unplug replug, using eth and wifi, changing eth cables, checking dsl cable, wall plug, tried from all devices (TV, Android devices, desktop PC with Unix, laptop with w10).
Cannot image what I can do more.
on 08-10-2020 08:21 AM
on 08-10-2020 07:57 AM
Please do not do anything. The connection now, even if really below the guaranteed speed, is working fine I never had disconnection.
Unfortunately this significant connection speed drop will cause issues, and very likely will finish that I'll ask for cancelation.
I'm quite sure that situation can only get worse if I agree with technician to check the line.
And as I'm working from home it is not a good thing at all.
This post I'll consider closed.
on 08-10-2020 06:07 AM
I can see that OCE_Michelle advised that the line test had detected a possible fault. Would you like me to raise this over to Openreach to be investigated further?
on 06-10-2020 02:02 PM
I feel better as I'm not alone, still frustrated. I paid for speed and I can share screenshot of a speedtest over wifi with my phone on same desk where there is router.
Maybe downgrade will help.
What makes me angry, anyway is that on chat you feel like they are robots, even if I can understand that they cannot type everything that they have in mind. But I got everytime same reply.
I tried to have same talk with Google assistant, at least Google was able to help me with weather.
If speed will fail 2 more days I'll ask for cancelation, but I'm not happy to do. And if I'll do. First I'll check new provider customer service chat. (by the way plusnet and talktalk had same system and almost same set of reply, so I'll not consider plusnet as possible choice.
Within 10 days I'll have also new contract with downgrade, so that means a new appointment, new welcome set... Very disturbing.
So this thread can be closed, as it will not help nobody.
Same as customer service that cannot handle issues.
on 06-10-2020 11:39 AM
on 06-10-2020 11:31 AM
I'm really sorry for the delay. The line test is now detecting a possible fault. Please can you check and confirm if the voice service has a dial tone/no noise on the line and I can pass this straight over to Openreach for further investigation.
on 04-10-2020 10:09 PM
Best weekend ever. I had several disconnection... Fines for 4k for missing deadlines which will be deducted from my salary. Guys from chat told me that I cannot move without paying fees, as I missed the cooling time (4 days late) of 350 pounds. Technician will come in 2 weeks, and I could be charged if the issue it is not on the line, same line that shows, on the online check that was up and working whilst I didn't had any connection. Changed cables, replaced, check that all the connections were fine and not loosen. Restarted and magically, still issues.
I'm into the biggest infernal hole.
Just as a new update for community users.
There are only 2 things in this life that I regret : 1 is the missed Pink Floyd concert in Venice, and the 2nd is when I made a contract with talktalk. And I cannot see Pink Floyd's videos now.
But line is absolutely good.
I'll recommend talktalk to everyone that I hate.
on 03-10-2020 01:41 PM
Did it several times.
Sometimes worked and I didn't had issue for hours, sometime it took 1 hour before to get connected, sometimes after reboot all lights turn on, but trying to use with cable, I wasn't able to connect and then suddenly light switch off (internet and dsl)
on 03-10-2020 10:19 AM
Hi @Debbie-TalkTalk connection continue to drop, now still is gone.
Cannot understand how connection test could look ok, if the connection, that some day works absolutely fine, it suddenly stops and comes back after few hours.
In attachment last routers status.
And the connection looks fine, I got text now.
on 29-09-2020 08:26 AM