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Fiber 500

Matthewwilliamson
First Timer
Message 3 of 3
On the 10th of November i phoned up about upgrading my WIFI to the new Fiber 500 in my area i then got email on the same day to sign to have the work carried out in my flat i got the welcome email on the 13th that said i should get a email in the next few days to book a appointment with the engineer to install the WIFI but it's been over a week now with no follow up emails. 
 
I was just wondering when i could expect a follow up email about the installation for the WIFI. 
MW
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2 REPLIES 2

martswain
Philosopher
Message 1 of 3

@Matthewwilliamson if you live in a flat, getting the fibre cable into your property could also be an issue if the current phone line does not come directly from a pole to the outside wall.

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KeithFrench
Community Star
Message 2 of 3

All support for Future fibre is done via:-

 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

The normal TalkTalk support for the Community (old OCEs) have no access to Future Fibre. However, they are getting trained up on this, so it looks like they will have access soon.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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