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Fiber Billing

muzzer55
Participant
Message 5 of 5

Why has my fibber bill gone up £2.00 mid term ??

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4 REPLIES 4

Message 1 of 5

I'm afraid that in March we took the decision to end our fixed price promise. We gave all effected customer the required 30 days notice with the option of leaving. 

 

Sorry that you didn't know. 

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Message 2 of 5

No price rises should mean no price risers if not how can we trust TT ??

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Arne-TalkTalk
Support Team
Message 3 of 5

Hi muzzer55

 

Your email was sent 14 April to your AOL email address. 

 

Sorry if you missed it. 

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ferguson
Community Star
Message 4 of 5

I am guessing "fibber" in the body of your post is a mis-spell, but sadly apt. TalkTalk "fibbed" about having Fixed Price plans and then decided to renege on that.

 

They can do this under the general T&Cs, but as this was a change in contract to your material detriment they were obliged to give you 30 days' notice and allow you to leave without penalty if you chose to do so.

 

Do you not recall getting an email about this? The subject has been widely discussed across the forums over the past couple of months.