on 11-03-2020 06:07 PM
Hi, I renewed my package on 29th Jan and noticed my speed boost wasn't included. Anyway after lots of calls to customer 'services' and an engineer visit it was finally decided that they hadn't enabled the boost. It should of been enabled on 8th March & I can see speed boost mentioned in my account now but im not seeing a real increase in speed over last package (38Mb).
My line speed on the router is now showing 50Mb down & 17Mb up. On the talk talk speed test im getting 45M down &12M up ish. (over Ethernet) Ive done the 30+ minutes router switch off twice now and would like to see more speed, shouldn't the link speed be around 80Mb?
Anyway looking for some help now.
on 02-04-2020 08:48 AM
on 31-03-2020 10:55 AM
Apologies for the confusion, at the moment we are only arranging appointed engineer visits for total loss of service faults at the moment.
We can raise this for an engineer visit once the lock down is over and we have more engineer availability to the property.
on 29-03-2020 02:30 PM
on 29-03-2020 02:29 PM
Unfortunately we can't arrange engineer visits for speed faults at the moment as we are only arranging home visits for total loss of service faults for vulnerable customers. We can raise this for an engineer visit once the lock down is over and we have more engineer availability to the property.
on 26-03-2020 08:50 AM
Thanks for trying this and I'm sorry to hear that there has been no further improvement in speed. As the speed is within the predicted range for the line then an engineer may not be able to increase this any further. Are you experiencing any issues with the overall performance of the connection?
If the line was syncing slightly better with the previous router then it would be worth swapping this back over again.
on 25-03-2020 08:52 PM
New router test, still only the router plugged into the master socket, no house wiring involved.
Speed test 40.2Mb, 10Mb
Router link speed 49Mb, 18Mb
So its worse than before.
on 23-03-2020 06:30 AM
on 19-03-2020 08:30 AM
on 18-03-2020 07:11 PM
Still with the original router, here are todays tests.
Link speed : 57.7 & 16.5
Speed test : 46.4Mb & 15.7Mb
Ill let you know when the 2nd router arrives and do a test a couple of minutes after switching it on.
on 17-03-2020 12:49 PM
on 17-03-2020 12:12 PM