FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fiber speed boost not working

Whybother
Team Player
Message 38 of 38

Hi, I renewed my package on 29th Jan and noticed my speed boost wasn't included. Anyway after lots of calls to customer 'services' and an engineer visit it was finally decided that they hadn't enabled the boost. It should of been enabled on 8th March & I can see speed boost mentioned in my account now but im not seeing a real increase in speed over last package (38Mb).

 

My line speed on the router is now showing 50Mb down & 17Mb up. On the talk talk  speed test im getting 45M down &12M up ish. (over Ethernet) Ive done the 30+ minutes router switch off twice now and would like to see more speed, shouldn't the link speed be around 80Mb?

 

Anyway looking for some help now.

 

Cheers

Mark.

0 Likes
37 REPLIES 37

Message 21 of 38
Different router? I only have 1 from talk talk.
0 Likes

Message 22 of 38

Hi Whybother

 

Apologies for this.

 

If all testing has been completed with a different router at the test socket then the next step will be to arrange an engineer visit.

 

Thanks

 

Debbie

0 Likes

Message 23 of 38

Yes, but why is it taking so long. 46Mb is a long way off 75Mb. Its been on for more that 2 weeks now. Bear in mind I bought the package on the 29th january & talk talk didnt bother to activate it until 2 weeks ago. This has been really poor.

0 Likes

Message 24 of 38

Hi Whybother,

 

It looks like DLM is gradually increasing the sync speed as the sync speed has increased twice each time I've re-checked the stats. Would it be possible to keep the router at the test socket for a few more days so we can see if DLM continues to increase the speed further?

 

Thanks

 

0 Likes

Message 25 of 38
At the moment it is 46Mb down & 15Mb up so still way of 75. And yes the router is still directly into the test socket.
0 Likes

Message 26 of 38

Hi Whybother,

 

I'm sorry for the delay in getting back to you. I've just re-checked and I can see that the sync speed has increased again since I last checked. What speeds are you receiving at the moment? Is the router still connected to the test socket?

 

Thanks

 

0 Likes

Message 27 of 38

More stats for 15/3/20.

 

It aint getting any faster!

 

Off topic but why cant we attach .jpg files?

0 Likes

Message 28 of 38

Ok,

 

Here are some stats from a speed test and router connection stats for 13th March.

 

Thanks

Mark.

0 Likes

Michelle-TalkTalk
Support Team
Message 29 of 38

Hi Whybother,

 

Thank you. I've just checked the connection stats now and DLM has started to increase the sync speed now that the router is connected to the test socket. Please let us know how the speed compares over the weekend.

 

Thanks

 

0 Likes

Message 30 of 38
Ok everything unplugged, router directly into master socket back plate.
0 Likes

Message 31 of 38

OK thanks, in that case you shouldn't need a micro-filter in the extension socket as the telephone side is filtered at the master socket

 

Could you connect your router to your test socket (under that master socket faceplate) and we'll see if there's any speed improvement 


Thanks

Chris

 

 

0 Likes

Message 32 of 38
It now has a dedicated broadband socket. The engineer only just fitted it last Tuesday I think it was.
0 Likes

Message 33 of 38

OK thanks, does your master socket have a dedicated broadband socket or do you use a microfilter to connect the router?

Chris

0 Likes

Message 34 of 38
I dont recall hearing any noise on the telephone line.

We have 2 sockets, the master socket was replaced by our engineer visit just last week.

the telephone is connected to the other socket via a micro filter.
0 Likes

Message 35 of 38

Thanks for updating your profile.

 

Line test is passing and sync speed is currently 47.9Mbps. Are you experiencing any problems with your telephone service, any noise on the line?

How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

 

Chris

Whybother
Team Player
Message 36 of 38

Profile done 😊

0 Likes

Chris-TalkTalk
Support Team
Message 37 of 38

Hi Mark,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris

 

0 Likes