on 06-05-2021 10:51 AM
Fibre 150 installed 17th April, but really 6th April after a 3 months talktalk administration nightmare.
Basically download speeds go down to 0 mbps and cuts out or is around our previous fast broadband speed of 2.4mbps. fluctuations can be between kbps to 150mpbs on our newest device. I've been informed by Talktalk speed depends on the device, where it is in the property, if its 2.4 or 5 Ghz frequency and what neighbours are doing on wifi in the area giving wifi congestion! We have also been informed devices can only perform to a maximum download speed regardless of what is available (how to you know the potential speed when buying a new device?).
The patient TalkTalk staff have looked at the speed to the property, performed a service test, done a factory reset. The openreach installed configuration has not been tampered with and to my eye there appears no loose connections.
We have a smart TV, 2 mobiles a PC, tablet and laptop although all devices are never connected simultaneously.
Thalktalk staff have been helpful but the frustration on our very variable and sometimes low speed/cutout still exists. Love it when it works properly (one device in the same room as the hub had acieved 150mbps download speed).
Any suggestions to help?
on 06-05-2021 01:24 PM
on 06-05-2021 12:48 PM
Thanks for confirming. At the moment we can't support FTTP related queries on the Community, however I can request for someone from the Future Fibre Team to contact you directly, would this be ok?
on 06-05-2021 11:19 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.