on 03-08-2021 06:02 AM
Originally due to have Fibre 150 installed on 19th July. I was assured by TalkTalk there would be minimum disruption to my service. After 2 Openreach engineer visits and a further two engineers not turning up I have now been without Internet service since 19th July. My account is still showing the order is "pending". This is so frustrating as there seems to be no clear communication between Openreach and TalkTalk and I am fortunate in that my employer is flexible in allowing me to stay at home for these so called engineers to arrive. I am constantly assured by the TalkTalk chat team that these appointments have been made but so far I am paying for a non-existent service
on 17-08-2021 01:24 PM
on 17-08-2021 12:15 PM
Finally sorted....one month late....very nice engineer from Openreach arrived yesterday. Even phoned me telling me his ETA! Turns out I needed a modem....puzzled as to why 3 previous engineers didn't realise this???? Or why wasn't I advised of this at point of sale? Wishing I had never bothered to upgrade.....
on 13-08-2021 09:10 PM
Thanks. Tried that and still no joy. Even the engineer was puzzled when he came to fix it. I suspect I have been encouraged to transfer to this new Fibre 150 but the set up in my area can't support it.
on 13-08-2021 08:12 PM
Hi @JElson72 well a bit went right how about you try a 30 minutes router reboot just to see what happens?
Unfortunately we've entered weekend so the highly experienced tt staff might not be able to help you until Monday.
on 13-08-2021 05:11 PM
Friday the 13th must be lucky for some.....an engineer has literally turned up at 5pm. I think I am in shock - whether he can actually connect my internet is still to be determined but at least he is here. I will still be seeking compensation for this complete mess-up of a service over the last 4 weeks. Wow, wish I had never let that sales person sweet-talk me into improving my broadband speed as my connection was fine before that!
on 13-08-2021 04:03 PM
Hi @JElson72 impressed that TT were able to give you name and number for the BT engineer (an existing engineer and relevant to your locale) not impressed that BT let you down again by not passing the job they allocated to their engineer. I can equally understand that TT can do the nothing until BT update their orders from completed job sheets.
Unfortunately BT still have the monopoly on the installation side.
None of this gets you connected any quicker and I can sincerely wish it did.
on 13-08-2021 02:45 PM
Well it is Friday the 13th and we are talking about TalkTalk.....................................I think somone above is saying bail out now while I`m giving you this chance. Think hard bud`
on 13-08-2021 02:22 PM
Hi Arne - Still no engineer even though I have had emails and texts from TalkTalk assuring me that someone would be here today (13th August). I was sent a text with the engineer's name and number and when I telephoned him he knew nothing about the job. SInce been on to the Order Management Team via TalkTalk helpline who can't do anything other than advise me to contact them again to tomorrow. I really am reaching the end of my patience with this now as this is the FIFTH missed engineer call.
on 11-08-2021 04:16 PM
For any engineer appointment that they miss without notifying you 24 hours in advance, @JElson72, they owe you compensation.
It may be delayed, but they certainly owe you this for wasting your time. Check that it materialises!
on 11-08-2021 02:50 PM
on 10-08-2021 12:15 PM
Hi - still awaiting installation of my Fibre 150 - over 3 weeks since the supposed installation date of 19th July. I had emails and texts from TalkTalk assuring me an engineer would be with me today between 7am and 9am.....a no show. After contacting the online support chat I was told an engineer would be here between 9am and 11am. Again - a no show. Contacted the online support chat, now OpenReach are saying they have sent an engineer but can't give me any idea of a time. This is an absolute shambles of a service.
on 03-08-2021 07:13 AM
Hi @JElson72 Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.