FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fibre 150 installation

Meathome
Problem Solver
Message 9 of 9

I am scheduled for Fibre 150 installation on Friday 18th February and engineer has been booked.

However I have one query to which I am having difficulty in obtaining an answer.

 

My house is 60 years old and the telephone line was probably installed when it was built.

I do NOT have a master socket. The wiring goes from the pole (across the road) to a round electrical connection box situated on the outside of the building  - from  that there are 4 wires (travelling along the outside) which then go through the wall into different rooms to service simple telephone plug in points.

A telephone engineer once referred to this as a spider connection.

 

My query is "Will the openreach engineer install a master socket"?

Call centre operatives are probably too young to understand some of us work with old technology.

Grandad
0 Likes
8 REPLIES 8

Message 1 of 9

Hello,

 

Thanks for keeping us updated 🙂

 

Thanks

 

0 Likes

Meathome
Problem Solver
Message 2 of 9

Quick efficient service

master switch installed exactly where I asked it to be

 

Immediate ookla test on iPad shows 120 up 30 down

very pleased

Grandad
0 Likes

Message 3 of 9

Hello,

 

Please let us know how you get on and if you need any assistance 🙂

 

Thanks

 

0 Likes

Meathome
Problem Solver
Message 4 of 9

I have been advised that I am keeping my phone number therefore it must be 150 g.fast

Grandad
0 Likes

martswain
Philosopher
Message 5 of 9

@Meathome 

 

There are two Fibre 150 products.

 

1. Fibre 150 g.fast FTTC over the phone line, which needs a g.fast master socket, modem and router.

 

2. Future Fibre 150 - Data Only which comes over a real fibre cable, may involve a wall being drilled and then the fitting of an ONT/modem and a router. This option means that you will lose your phone line unless TT have advised otherwise.

 

 

0 Likes

Meathome
Problem Solver
Message 6 of 9

I am at present on faster fibre ( contract end in March).

All I know is that I have ordered Fibre 150 at a discount on what I pay now

Grandad
0 Likes

Gliwmaeden2
Community Star
Message 7 of 9

There are two forms of Fibre 150, @Meathome. Which have you ordered?

https://kenstechtips.com/index.php/talktalk-broadband-review

 

Both need the attendance of an engineer, but use different technology. 

 

Gliwmaeden2, a fellow customer.
0 Likes

KeithFrench
Community Star
Message 8 of 9

They basically install the ONT (modem) which needs to connect to a master socket and I would therefore think that they will install a master socket as well.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes