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Fibre 150 internet dropping and noisy landline

carlb2411
Chatterbox
Message 6 of 6

Ever since upgrading to fibre 150 last year, at least twice a week the internet drops and this pass week it has increased. My landline is noisy. The service desk is a waste of time,  I demanded that it be escalated this evening, still waiting for a call back. Wish I never upgraded now as the connection was always stable. I believe either the master socket 5c is broken or the open reach modem is broken. 

Cb
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5 REPLIES 5

Message 1 of 6
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carlb2411
Chatterbox
Message 2 of 6

Hi I am away at present, but I did change the rj11 cable and reseated the master socket face plate. I will feedback when I return. Thanks

Cb
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Message 3 of 6

Hi carlb2411,

 

Thanks for updating your profile. line tests are clear and your router is in sync at 156Mbps. The line test shows lots of reconnectons on the 21st but stability seems to have been much improved since. How has it been at your end since your last post?

Chris

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carlb2411
Chatterbox
Message 4 of 6

All done 

Cb
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Debbie-TalkTalk
Support Team
Message 5 of 6

Hi carlb2411

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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