on 06-10-2020 06:23 PM
had fibre 150 G.Fast upgrade a few months back took 3 visits by BT to get stable line ( they replaced everything form junction box on side of house, new wiring and new master socket ) at same time they re cabled our cabinet and estate.... and 5 houses down, road was dug up and repaired or replaced cables!!! this was 4 weeks ago and all WAS fine until a week or so ago. NOW we are getting re sync or restart on the G.fast modem - at random but worse from 2pm onwards.... of course when working a live connection test says line is fine... Can someone raise a test and or BT openreach engineer - I'm am NOT spending 4 hours+ to and idiot reading a script to be told again (like last time) to phone BT myself...
09-10-2020 08:39 AM - edited 09-10-2020 08:39 AM
on 09-10-2020 08:24 AM
I've checked the fault again now and there is an update to advise that Openreach have resolved a possible fault. I've also re-run the line test which is now clear. How is your connection at the moment?
on 08-10-2020 01:11 PM
Thanks for the update. I've checked the fault, however there are no additional updates as yet. I'll check this again in the morning to see if there are any further updates back.
08-10-2020 12:53 PM - edited 08-10-2020 12:57 PM
well...... we lost internet connection at 12.02pm and it came back at 12.30pm - had no contact from BT, but hope this disconnection was the line being fixed. so will just wait and see if it occurs again or is fixed, as when line works it is good- but use to drop and reconnect, this could be as little as a twenty second cycle. Hopefully fixed - time will tell.
on 08-10-2020 07:38 AM
I'm really sorry to hear this and I'll take a look now. I've run a test on the line which has detected a possible line fault so I've passed this over to Openreach now for an external line investigation to be completed. if you don't hear anymore within the next 48hrs then please let us know and we can re-check for an update for you.