on 31-08-2021 10:47 AM
I was on Fibre 65 and getting a great service - 60 down 20 up - no complaints. Talktalk then phoned me up and offered an upgrade to Fibre 150 on a special offer. Why not I think? Openreach engineer came last week (25th Aug) and installed the G-fast face plate and added a modem. He warned me that it would take a few days to get to optimum.....
But now my Chromebook is telling me that I am getting only 70 down sometimes - sometimes 50 - and only 15 up. So basically at the moment I am feeling it wasn't worth it and I should go back to the old tariff.
on 13-12-2021 01:17 PM
on 13-12-2021 12:17 PM
Speed to the router seems to have stopped working. https://www.talktalk.co.uk/help/servicestatus/speed-to-router
Is this just me?
My biggest beef is with reliability - it seems to be cutting out all the time.
As long as my boxes are correctly installed - I won't be charged?
on 13-12-2021 08:28 AM
on 15-10-2021 11:30 AM
Thanks for answering the security questions, if you'd like us to arrange an engineer visit
The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
on 12-10-2021 01:49 PM
on 01-09-2021 07:50 AM
on 31-08-2021 12:51 PM
on 31-08-2021 11:58 AM
Thank you for updating your Community Profile.
I've completed a line test which has detected a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.
Have any changes been made to your setup since your installation?
on 31-08-2021 11:26 AM
on 31-08-2021 11:00 AM
Please can you connect a pc via a wired connection to the router's port on the modem, in place of the router? Then do a speed test & that will tell you how fast the speeds are coming into the property. Then the problem can be dealt with from there.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?