Fibre 250 Package Speeds problem

[parrot1553]

Hello,

I upgraded my package from Fibre 150 to Fibre 250 on 22 April

I was told to wait 12 days until the new speeds take effect

However ,I am still only getting the old speeds ~150mbps

I contacted support via live chat and they told me this is within the minimum guaranteed speeds for Fibre 250 (133mbps guaranteed)and it is due to traffic. Spend nearly 2 hours trying to get them to fix the speed but to no avail.

I am getting 150mbps 24/7 even during midnight,so it cannot be traffic related.

It doesn't make sense to have the same speeds with a plan that promises nearly double the speeds and costs more.Meanwhile they covered their back by putting the guaranteed speed under the average for Fibre 150.

I never thought a company would lie so blatantly about their speeds,  Is it time to leave TalkTalk?

[Debbie-TalkTalk]

Hi parrot1553

Thank you, please let us know how you get on.

Debbie

[parrot1553]

Can't do that right now as I am working from home. I will do it tonight and let you know.

[Debbie-TalkTalk]

Hi parrot1553

I can see that the sync speed has increased.

Please can you power down your router for a full 30 minutes and then run another speed test?

[parrot1553]

Done

[Debbie-TalkTalk]

Hi parrot1553

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks