I upgraded my package from Fibre 150 to Fibre 250 on 22 April
I was told to wait 12 days until the new speeds take effect
However ,I am still only getting the old speeds ~150mbps
I contacted support via live chat and they told me this is within the minimum guaranteed speeds for Fibre 250 (133mbps guaranteed)and it is due to traffic. Spend nearly 2 hours trying to get them to fix the speed but to no avail.
I am getting 150mbps 24/7 even during midnight,so it cannot be traffic related.
It doesn't make sense to have the same speeds with a plan that promises nearly double the speeds and costs more.Meanwhile they covered their back by putting the guaranteed speed under the average for Fibre 150.
I never thought a company would lie so blatantly about their speeds, Is it time to leave TalkTalk?