on 05-05-2022 11:23 AM
on 10-05-2022 03:19 PM
Our network team have asked if you could run a couple of speed tests on a device connected directly to the Openreach Modem via Ethernet cable, bypassing the router, to rule out any issues with the router. Could you give this a try and let us know how you get on
on 10-05-2022 07:31 AM
09-05-2022 04:39 PM - edited 09-05-2022 05:58 PM
I followed your instructions,but unfortunately,same speeds 😞 This is from my desktop using speedtest.net and talktalk:
I did the troubleshoot guide on the talktalk account page and it says I need to have a microfilter between the modem and the socket? I just have a cable. But then again if that was the issue the Speed to the router would also be 152mbps right. So I don't know what the issue is,but 100% not my devices.
on 09-05-2022 03:30 PM
Thanks. Your router is in sync at 329Mbps. I've tried something at our end so could you please run another speed test to see if there's any improvement. If there isn't then could you try switching the modem and router off again for at least 30 minutes then switch first the modem on followed 3 or 4 minutes later by the router
on 09-05-2022 02:35 PM
on 09-05-2022 02:27 PM
I am running the test on all devices,2 desktop connected via cable and 1 phone via wifi. Desktops are connected via cat7 and cat6a cables.They both have 1gbit network cards and modern hardware specs.
on 09-05-2022 02:16 PM
09-05-2022 12:39 PM - edited 09-05-2022 12:40 PM
Yes, I powered down the modem along with the router the other day when you asked. I guess you will have to send an engineer, I will be home during the day today and tomorrow. Wed-Friday only after 8pm.
on 09-05-2022 12:32 PM
Thanks for confirming this as this does rule out the router. Did you also try powering down the Openreach modem too? If all testing has been completed wired and the devices are capable of receiving these speeds then the next step will be to arrange engineer visit to the property. If you would like to go ahead with this then please let us know and we can confirm some details with you.
on 09-05-2022 11:17 AM
I don't have an alternative router, but I plugged the ethernet cable from my desktop pc directly to the openreach modem,no router. I then did a test and unfortunately,same speeds 152mbps down 29mbps up.
on 09-05-2022 07:45 AM
Do you have an alternative router that you can test with? If not then we can send a replacement router for testing purposes to rule this out. We would also send a router returns bag so that one of the routers can be returned.
06-05-2022 07:22 PM - edited 06-05-2022 07:22 PM
Yes, ran speed test after the restart on 2 desktop computers which are connected via cable and 1 phone via wifi,all have same speed. 152mbps down 29mbps up.
on 06-05-2022 09:13 AM
Thanks for trying this and I'm sorry to hear that there has been no improvement in speed. Did you run the speed test when connected wired? Do you see the same speed when running the speed test on more than one device?