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Fibre 250 Package Speeds problem

parrot1553
Team Player
Message 46 of 46
Hello,
 
I upgraded my package from Fibre 150 to Fibre 250 on 22 April
 
I was told to wait 12 days until the new speeds take effect
 
However ,I am still only getting the old speeds ~150mbps
 
I contacted support via live chat and they told me this is within the minimum guaranteed speeds for Fibre 250 (133mbps guaranteed)and it is due to traffic. Spend nearly 2 hours trying to get them to fix the speed but to no avail.
 
I am getting 150mbps 24/7 even during midnight,so it cannot be traffic related.
It doesn't make sense to have the same speeds with a plan that promises nearly double the speeds and costs more.Meanwhile they covered their back by putting the guaranteed speed under the average for Fibre 150.
 
I never thought a company would lie so blatantly about their speeds,  Is it time to leave TalkTalk?
45 REPLIES 45

Message 41 of 46

Hi parrot1553

 

Thank you, please let us know how you get on.

 

Debbie

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parrot1553
Team Player
Message 42 of 46

Can't do that right now as I am working from home. I will do it tonight and let you know.

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Message 43 of 46

Hi parrot1553

 

I can see that the sync speed has increased.

 

Please can you power down your router for a full 30 minutes and then run another speed test?

Message 44 of 46

Done

Debbie-TalkTalk
Support Team
Message 45 of 46

Hi parrot1553

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

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