Fibre 35 and problem with poor speed

[Bessie01]

We moved house and brought with us our Talktalk fibre  package.  Since then we have renewed our contract with them to Fibre 35 (during the pandemic).  Then on the 14th January this year we again renewed our contract with them to Fibre 35 but have constantly suffered poor connection, and no more than 11 mpbs in spite of the guaranteed minimum being 34 mbps.  The engineer has just left and informed us that we have not been on fibre at this house (in spite of being charged for it!).  He has changed the master socket plate and has informed us that within 72 hours the speed should increase.  If after 4 days it has not then an Openreach engineer is required to make the changes.

The moral of the story is:  If you are on Fibre 35 and receiving poor speeds check the master socket and question whether you are on fibre!!

Speed Wifi Connection

[Debbie-TalkTalk]

Closing as duplicate thread.

[ferguson]

@Bessie01 The support team are waiting for an answer from you on your previous topic here:

https://community.talktalk.co.uk/t5/Fibre/Renewed-fibre-35-contract-and-getting-minimal-speeds/m-p/2...

I will close this as a duplicate. 

[martswain]

Master Sockets do not affect whether you can obtain Fibre 35, they are either pre filtered with two outlets or single outlet that requires the use of a dangly microfilter.

The required connections for Fibre 35 are made externally, your phone line is patched to a connection at the local green fibre cabinet rather than being connected to the ADSL equipment in the exchange.

If all he has done is replace the socket a further engineer visit will be required to make the connection detailed above.

When you log in to your router at 192.168.1.1 does the connection type show as ADSL or VDSL ?

Fibre 35 will show VDSL or VDSL2+