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Fibre 35 - no internet since yesterday

shanmoo
First Timer
Message 5 of 5

Hi all i upgraded to Fibre 35 on the 27/11 its been intermittent in the afternoons which i expected however it went off completely yesterday at 3.30pm, Ive made the call to TT for them to test from their end and Ive done the checks as they suggested, it sent me to live chat which isn't working.

 

I am desperate to get this sorted as I have job applications to get out and job interviews by video due.  I am currently running off data from my phone which Im not happy about 

The MOO
0 Likes
4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi shanmoo,

 

Ok thanks for the update and please let us know if you need any assistance.

 

Thanks

 

Message 2 of 5

Update, Ive managed to get hold of someone on the chat now 

 

We'll see if the new hub thingy sorts this mare out

The MOO

Message 3 of 5

Yes, Ive set up the profile with my details, thanks 

The MOO
0 Likes

Gliwmaeden2
Community Star
Message 4 of 5

Chat is working right now. 

 

Scroll down on this page,  @shanmoo:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Staff will not be back on here before Monday. For them to identify your account, please complete your community forum profile details by going via your avatar/name; settings; Profile Wizard. 

 

There's a backlog after the weekend of a couple of days or so before you are likely to get a reply. 

Gliwmaeden2, a fellow customer.