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Fibre 35 speed nearly zero.

DrStrange
Participant
Message 4 of 4

Hi,

I am on Fibre 35 since last month. Last night, the broadband service cut out for around an hour. When it came back on, speed seemed OK.

This morning however, download speed is consistently only about 0.7 Mbps when it is usually around 36Mbps. The upload speed is around 8Mbps which is what it normally is

I got my line checked and was told the line and router seemed OK and I was asked to check my home setup. I have done this:

I reset the router HG635 to factory default. I have rebooted the router several times.

I tested several different ethernet cables between PC and router.

I tested the wireless speed on my phone.

I tested the speed on another PC.

I do not have a spare router. This is the line quality:

 

Upstream line rate (kbit/s):
8322
Downstream line rate (kbit/s):
39999
Upstream noise safety coefficient (dB):
6.2
Downstream noise safety coefficient (dB):
6.1
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
0
Downstream line attenuation (dB):
0
Upstream output power (dBm):
4
Downstream output power (dBm):
11.6
Downstream interleave depth:
None
DSL up-time:
0 days 0 hours 17 minutes 3 seconds

 

Can you advise me what else I can do?

 

Thank you

 

Peter

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Hi Peter,

 

Thanks for the update and please let us know if you need any assistance 🙂

 

Thanks

 

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Message 2 of 4

Thanks for your reply. I plugged the router into the test socket via microfilter, turned it off for an hour, turned it back on then checked the download speed after another hour. It is now up to 34Mbps download, so almost back to normal. I will keep it in the test socket for a few days, in case it was the outage/DLM that caused the sizeable speed decrease.

 

Thanks for your advice any thanks to anybody else that may have helped me.

 

Peter

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Skynet_TX
Community Star
Message 3 of 4

Hi @DrStrange,

 

Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can often help get the actual download speed back up to something much closer to the 'downstream line rate' reported by your router.