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Fibre 35 upgrade

Nippersmum
Popular Poster
Message 9 of 9

I am due to go live on 17th August. Still have not had the confirmation email so have nothing in writing. Do not know whether a new router is on its way or even if it is needed.

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8 REPLIES 8

Divsec
Community Star
Message 1 of 9

Hi @Nippersmum expectation management department here😊😜 please remember go live could be any time up to midnight and the router may benefit from a 30 minute router reboot if the speeds are not where you expect them.

Enjoy the speed.... 

I don't work here and all my opinions are my own.

Nippersmum
Popular Poster
Message 2 of 9

Thanks Michelle. Looking forward to faster speeds tomorrow!

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Message 3 of 9

Hi,

 

Thanks for confirming. This is a fibre compatible router.

 

Thanks

 

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Message 4 of 9

HI Michelle,

We have Huawei HG633 currently

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Michelle-TalkTalk
Support Team
Message 5 of 9

Hello,

 

I'm sorry for the delay and thanks for the update. Which router are you currently using at the moment?

 

Thanks

 

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Divsec
Community Star
Message 6 of 9

Hi @Nippersmum good news that you have an open order, probably don't need a new router. As for comms from the comms company tt words fail me. 

I don't work here and all my opinions are my own.

Nippersmum
Popular Poster
Message 7 of 9

Hi Divsec

I have an open order which goes live on 17th and no emails from talktalk at all!

 

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Divsec
Community Star
Message 8 of 9

Hi @Nippersmum have you checked in your account to see if you have any open orders?

Also have you checked your junk emails for tt messages? 

I don't work here and all my opinions are my own.
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