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Fibre 35

chrismyers777
First Timer
Message 3 of 3

General query regarding the fibre 35 offer.  I have noted there is a charge of £4.95 for sending out a Wifi Hub.  If you already have a powerful router/hub, can the charge be removed or are you automatically charged even when an extra is unnecessary?

 
 
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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi chrismyers777

 

So I would suggest calling our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 or try our Live chat service 

 

They can remove the order for the router

.

 

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Gliwmaeden2
Community Star
Message 2 of 3

Try fixing this up through Chat: 

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Or phone 03451 720046.

 

Both close 6pm today. No phone help Sunday. 

 

You can then tell them you don't need a Hub, @chrismyers777 aand check thoroughly for any other unwanted extras. 

Gliwmaeden2, a fellow customer.