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Fibre 35

JohnFielder1
Whizz Kid
Message 3 of 3

my connection keeps dropping at random time. Just did it at 0815 this morning.

It does with with two different routers, currently I have yours connected, which flashes orange and white while disconnected. Sometimes it reconnects on its own, sometimes I have to restart the router 

This has happened when I have been out of the house and no one is using the internet

 

I have tried leaving the router off for several hours to reset it

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2 REPLIES 2

Message 1 of 3

Hi JohnFielder1

 

Apologies, just seen you have tested a different router, did you also change the cable and filter?

 

Is the router at the test socket?

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Debbie-TalkTalk
Support Team
Message 2 of 3

Hi JohnFielder1

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

 

Would you like me to send a replacement router for testing?

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