on 07-11-2021 07:13 PM
My Fibre 500 was installed on 14th October and is running great. However my account still shows that I am on my previous Fibre 35 contract. I contacted TalkTalk customer services 2 weeks ago who said I needed to speak with the dedicated Fibre 500 team. When I spoke to them, they didn't have a record of my activation. They recorded the info and advised me that they had sent the confirmation paperwork back to TalkTalk whilst I was on the call. However it is nearly a full month now since my switch and I am still being invoiced for my previous contract. Any ideas for getting this sorted?
on 16-12-2021 08:55 AM
on 13-12-2021 10:55 AM
D, like you I am having a similar issue with fibre 150 data only. Mine has been installed in August and working fine, my dashboard however has not been amended and I have had no confirmation from talk talk of a new contract. I have tried at least seven times by e-mail, telephone and community to no avail. At least the monthly charge is now as it should be. How much does it take to amend some basic contract details?
on 13-12-2021 10:31 AM
Hi, is there any progress on this issue? I can see that I have now received a credit on my account (I assume that this covers the charges for part of October and November) but my dashboard still shows me on the Fibre 35 package and I am still receiving emails and text messages inviting me to upgrade to future fibre.
on 10-11-2021 10:14 AM
We are investigating this, as it happened to others.
We will let you know when the investigation is compete and the problem is resolved.
Apologies for any inconvenience caused.