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Fibre 65 amazon echo dot offer

jom1985
First Timer
Message 4 of 4

I upgraded to fibre 65 and my go live date was 19th March. Included in the offer was the option of an amazon echo dot or smart plug. I chose the option of an amazon echo dot and it stated it would take up to 37 days of my go live date to reach me.  It is now day 43 and have not received any confirmation of when I'm  likely to receive it.

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3 REPLIES 3

Message 1 of 4

@marty W  can you start a new topic and ensure that your community profile is updated to include your landline or account number. 

 

Thanks

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marty W
First Timer
Message 2 of 4

I upgraded to the fibre-65 offer which included the Amazon dot offer.

on starting the ‘upgrade’ my download speed turned out to be very erratic and much slower than before. After spending hours on ‘chats’ visits from TT and Openreach engineers a new Router was recommended which arrived today. The speed is now above the guaranteed 47 mbs download speed at 54-56. 😀👏

I am not sure when my contract was considered to start, Date I agreed the new contract or when, today?.when speed guarantee was met.

I now need to find out when/ how I will get my offer. Any advice

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Arne-TalkTalk
Support Team
Message 3 of 4

Hi @jom1985

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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