on 22-05-2021 10:39 PM
I am on fibre 65 and when I recently checked the router it says that my down stream internet speed is 39999
i used to be on fibre35 until I upgraded last year, I thought it would be higher ?
on 26-05-2021 07:20 AM
Thanks for confirming your details.
I've checked and the predicted speed range for your line is showing between 40 and 36mb, with a guaranteed minimum speed of 32.4mb.
on 24-05-2021 09:48 AM
I've checked the connection stats and your line is in sync at 38.3mb.
I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for your line.
on 22-05-2021 11:01 PM
39.999 looks suspiciously like you're hitting the 40Mbps Fibre35 cap.
You say you upgraded last year. I assume you've powered down the router for a minimum of 30 minutes time period at least once since the upgrade, to start a new session at the cabinet.