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Fibre 65 download speed

Benno08
First Timer
Message 4 of 4

I am on fibre 65 and when I recently checked the router it says that my down stream internet speed is 39999

i used to be on fibre35 until I upgraded last year, I thought it would be higher ?

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi Benno08

 

Thanks for confirming your details.

 

I've checked and the predicted speed range for your line is showing between 40 and 36mb, with a guaranteed minimum speed of 32.4mb.

 

Debbie

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Debbie-TalkTalk
Support Team
Message 2 of 4

Hi Benno08

 

I've checked the connection stats and your line is in sync at 38.3mb.

 

I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for your line.

 

Thanks

 

Debbie

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AllyM
Insightful One
Message 3 of 4

39.999 looks suspiciously like you're hitting the 40Mbps Fibre35 cap.

 

You say you upgraded last year. I assume you've powered down the router for a minimum of 30 minutes time period at least once since the upgrade, to start a new session at the cabinet.