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Fibre 65 extremely slow!

JulieP1
First Timer
Message 3 of 3

Upgraded 2 weeks ago and wish we hadn't. The download speed is less than 1 but the upload is about 13. Phoned today and after 2 hours the speed was much improved but again tonight it is down to 0.9. Wishing I'd changed supplier and not upgraded.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Julie,

 

I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault. Could you try powering down the router for a full 30 minutes and then retest the speed again please. Are you also running the speed tests wired or wireless?

 

Thanks

 

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KeithFrench
Community Star
Message 2 of 3

What make/model of router do you have & what does it show the speeds to be when you log into it?

 

Are your speed tests done on a wired (Ethernet) or a wireless connection to the router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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